Library Access and Services Fall 2020 FAQ

August 19th, 2020

What precautions are you taking to protect library users and staff and minimize risk of infection?

We have many COVID-19 protocols in place to protect you. To name a few:

  • Everyone; patrons, staff, faculty, etc., are required to wear masks at all times while in public areas.
  • Cleaning and disinfecting of the facilities, especially public areas several times per day.
  • Books are held at least 24 hours before circulating again after returned. Per CDC guidelines paper and cardboard (e.g. books) only retain the virus for a maximum of 24 hours.
  • We will be cleaning any non-paper/cardboard items that are returned before reshelving or circulating them again.
  • We are limiting where people can sit or stand in the library to allow 6 feet of social distance between each patron at all times and have lowered our occupancy rate accordingly.

We have many more protocols in place to protect our patrons and staff, but these are some of the most important. Feel free to contact us if you still have more questions or concerns.

How can I return my books, games, DVDs, or audiobooks?

You may return books to any drop box or circulation desk at any Duke Library. More delicate items such as games, DVDs, CDs, or any other media or electronic item should be returned to a circulation desk or to the Fuqua indoor drop box next to the Ford Library entrance. Please note access to the Fuqua building is limited to Fuqua students or Fuqua staff and faculty members. (See our webpage for a list of open hours.)

Can I get physical books and materials from the library?

Yes, but currently the Fuqua School of Business building is limited to Fuqua students or Fuqua staff/faculty members. (See our webpage for a list of open hours.) 

Hold requests may be placed via the Duke Libraries website on most items as of August 24, 2020 and they can be delivered to and picked up from most library locations as of September 7, 2020. 

Other restrictions may apply to certain locations. If you are able to select a location when using the request button, you can usually also access that library or make arrangements to pick up items there.

How can I request purchase of an e-book?

Please email us at ford-library-circulation@fuqua.duke.edu

Why don’t I have online access to my course textbook(s)?

Not all publishers allow libraries to buy the e-version of their books. We have to check each title on one-by-one basis. As soon as someone asks us for a title we can check with our vendors to see if there is a multi-user, library e-copy we can purchase. You can request us to check here: ford-library-circulation@fuqua.duke.edu

How do I request an article?

Follow the steps under “Interlibrary Loan” on the Renew Request Borrow page on our web site.

How can I request a print item or a DVD or audiobook?
Holds may be placed on books, audiobooks, or DVDs starting on August 24th, 2020. Deliveries to and pickups from most campus locations will be allowed per that individual library’s access rules starting on September 7th, 2020.

I have a reference question. How do I contact a librarian for help?

You may contact us via email at reference-librarians@fuqua.duke.edu or you can use our chat service from 8 to 5 Monday through Friday.

How do I request a book chapter? When you click on request on the Duke Libraries website you will see two options, “Library Takeout Service” and “Scan and Deliver”.

scanning service image

The Scan and Deliver option is to request chapters to be scanned from a particular book. To make the request it will take you to a page of your Interlibrary Loan account after you login. Even though the item is owned by Duke, we are using the interlibrary loan software to track and fulfill these types of requests.

Why don’t you have any of my textbooks on reserve? 

Due to COVID protocols for prevention of virus transmission via books we need to quarantine all returned items for at least 24-48 hours. Plus high use collections present a higher risk of transmission. This means we can no longer circulate shorter loan period items, especially ones that can’t be disinfected efficiently.

Why can’t I borrow electronics like phone and laptop chargers, kindles, or board games now? 

Electronics or items with lots of pieces present a higher risk of COVID transmission and are difficult to disinfect without damage or a lot of effort. Plus high use collections and ones that circulate often in a short time period present a much higher risk of transmission of the virus. This means we can no longer circulate these high risk items, especially ones that can’t be disinfected efficiently. 

What are your hours?

Right now the building is only open to Fuqua School of Business members; Fuqua students or Fuqua staff/faculty. Our Fuqua-only hours are posted here: https://library.fuqua.duke.edu/about/hours.php

For any questions not included in this FAQ, please contact us at library@fuqua.duke.edu

Trouble Connecting to Databases?

March 31st, 2020

If you’re having trouble getting access to Capital IQ or PitchBook (in particular) or to a Library-provided database in general; this blog post contains a proven fix for most issues.

Since Duke & Fuqua shifted to online classes, the heavier use of different online resource sites increases the chances that your authentication browser cookies become “corrupted” or invalid over time — particularly if you forget to logout from a site when you’re done.

Clearing Your Browser Cache and Cookies “For All Time”

In most browsers, pressing Shift+Ctrl+Del will bring up a dialog box to “Clear All History”. The title and appearance of the dialog may vary depending on your browser, but the options should be the same.

Make sure the time range is set to “Everything” or “For All Time” . At a minimum, tick the boxes for Active Logins, Cookies, and Cache. Then click “Clear Now”.

Now close (exit) your browser entirely. Don’t just close the tab. Shut down the browser and re-start it. Now you’re ready to return to the Library database site, and re-try your access.

What If That Doesn’t Help? Are you using VPN?

PitchBook and S&P Capital IQ both require an active VPN session as well as registered accounts on those sites. Fuqua users may have forgotten to select the Fuqua School of Business VPN option when connecting.

Try the following:

1)   Disconnect from your current VPN session, and exit the software.

2)   Clear your web browser’s cache and cookies completely (i.e. for all time), and then close/exit your browser completely (see above).

3)   Re-start your VPN software and enter vpn.duke.edu in the 1st pop-up. box.

4)   In the next dialog box, Fuqua users should choose Fuqua School of Business as your Group (see below):

Other Duke users not affiliated with Fuqua should pick the VPN option most appropriate to their affiliation.

Then click connect to connect to a VPN session.

5) Now re-start your browser, and re-try your connection to the desired database (PitchBook or Capital IQ).

Final (and crucial!) Pro Tip

Always use the connection link to a database from a Library web site — never from a bookmark, or a Google link.

Ford Library A-Z Database List – https://library.fuqua.duke.edu/databases/index.php
Duke Libraries Database Finder – https://guides.library.duke.edu/az.php

The above links can be used by any Duke-affiliated person to find databases.

Still Can’t Connect?

Email us screenshots of any error messages, and provide as much detail as you can, and we’ll do our best to help!

E-reserves List – Spring Term II 2020

March 19th, 2020

**IMPORTANT NOTES**
Please check back frequently for updates as we are continually working on acquiring more textbooks for student use.

If you do not see the textbook or class you need, email us: library-ereserves@fuqua.duke.edu

Students can receive free access to starred textbooks by signing up on VitalSource here using your school email address. Search for the title and borrow up to 4 titles at no cost.

You can receive free 60-day access to all HBR eBooks at this link.

ACCOUNTG 512F (MMS) Fundamentals of Financial Analysis – Pagach, Donald
Financial Reporting, Financial Statement Analysis, and Valuation: A Strategic Perspective, Wahlen, Baginski, Bradshaw, 9 ed
Sign up on Cengage Unlimited to receive free access

ACCOUNTG 592 Detective Earnings Management – Mayew, William J
Financial Accounting, Libby, Libby, Short, 10 ed
– *Sign up on VitalSource to receive free access

Financial Reporting and Analysis, Revsine, Collins, Johnson, Mittelstaedt, Soffer, 7 ed
– *Sign up on VitalSource to receive free access

Intermediate Accounting, Kieso, Weygandt, Warfield, 16 ed
– *Sign up on VitalSource to receive free access

ACCOUNTG 598 Valuation/Fundamen Analy – Nallareddy, Suresh
Valuation, Mckinsey, 6 ed
Read ebook

BA 954 Finance IV – Bansal, Ravi
Time Series Analysis, Hamilton, 1994 ed
Buy/rent on Amazon

DECISION 517F Modeling and Decision Analysis – Makhdoumikakhaki, Abbasali
Data Analysis and Decision Making, Albright, Winston, Zappe 4 ed
– *Sign up on VitalSource to receive free access
Sign up on Cengage Unlimited to receive free access

Management Science: The Art of Modeling with Spreadsheets, Powell and Baker, 4 ed
– *Sign up on VitalSource to receive free access

Practical Management Science, Winston and Albright, 3 ed
Sign up on Cengage Unlimited to receive free access

DECISION 523Q (MQM) Fraud Analytics – Azhar, Salman
Fraud Analytics Using Descriptive, Predictive, and Social Network Techniques: A Guide to Data Science for Fraud Detection, Baesens,‎ Van Vlasselaer,‎ Verbeke, 2015 ed
Read ebook

DECISION 614 Forecasting – Coleman, Wilbur
Introductory Time Series with R, Cowpertwait, Metcalfe, 2009 ed
Read ebook

Time Series Analysis and Its Applications, Shumway, Stoffer, 4 ed
Read ebook

FINANCE 647 Investments – Bansal, Ravi
Investments, Bodie, Zvie, Kane, 10 ed
– *Sign up for VitalSource to receive free access

FINANCE 648 Derivatives – Breeden, Douglas T
Derivatives Markets, MacDonald, 3 ed
– *Sign up for VitalSource to receive free access

FINANCE 662 Real Estate Entrepreneur – Block, Norman; Slater, Robert
Fundamentals of Real Estate Investment, Jaffe, Simmons, 3 ed
Read ebook (1986 ed)

MANAGEMT 741 Sports Business – White, Kevin
Built to Last, Collins
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

Good to Great, Collins
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

Keeping Score, Sheehan
Read ebook
Buy on Amazon

Sports in America, Michener
Read ebook
Read ebook (1976 ed)

MANAGEMT 745 Negotiation – Linville, Patricia
Getting to Yes, Fisher, Ury, 3 ed
Read ebook (2 ed)
Read OverDrive ebook
Listen to OverDrive audiobook

Negotiation Genius, Malhotra, Bazerman, 2008 ed
Read OverDrive ebook
Listen to OverDrive audiobook
Rent/buy on Chegg

Difficult Conversations, Stone, Patton, Heen, 2 ed (optional reading)
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

MANAGEMT 746 Power and Influence – Wade-Benzoni, Kimberly
Give and Take: A Revolutionary Approach to Success, Grant
Read ebook
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

Power: Why Some People Have It and Others Don’t, Pfeffer
Read OverDrive ebook
Listen to OverDrive audiobook
Rent/buy on Chegg

MGMTCOM 508Q (MQM) Communication 2 – Brown, Mark; Edmondson, Cynthia; Howell, Christine; Nance, John; Harrison, Mary
Decisive: How to Make Better Choices in Life and Work, Heath, Heath, 1 ed (optional reading)
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook
Buy/rent on Amazon

The Exceptional Presenter Goes Virtual, Koegel (optional reading)
Read OverDrive ebook
Buy/rent on Amazon

Give Your Speech, Change the World (alternative for Working the Room) (optional reading)
Read ebook
Buy/rent on Amazon

Guide to Presentations, Munter
Read ebook (1 ed)
Sign up for free Redshelf account and read ebook (4 ed)

Influencing Virtual Teams, Osman (optional reading)
Read OverDrive ebook
Buy/rent on Amazon

The Leader’s Guide to Storytelling: Mastering the Art and Discipline of Business Narrative, Denning, 2011 ed (optional reading)
Read ebook

Made to Stick: Why Some Ideas Survive and Others Die, Heath, Heath, 1 ed (optional reading)
Read ebook
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

Resonate: Present Visual Stories that Transform Audiences, Duarte, 2010 ed (optional reading)
Read ebook

The Secret Language of Leadership, Denning, 1 ed (optional reading)
Read ebook

Speaker’s Handbook, Sprague, Stuart, 12 ed (optional reading)
– *Sign up on VitalSource to receive free access

Switch: How to Change Things When Change is Hard, Heath, Heath, 1 ed (optional reading)
Read ebook
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

To Sell is Human: The Surprising Truth about What Moves Others, Pink, 2012 ed (optional reading)
Read ebook
Read ebook
Listen to OverDrive audiobook
Read OverDrive ebook

What Got You Here Won’t Get You There: How Successful People Become Even More Successful, Goldsmith, 1 ed (optional reading)
Read ebook
Read OverDrive ebook
Listen to OverDrive audiobook

Working the Room, Morgan, 2003 ed (optional reading)
Read ebook

MGRECON 781 The World Economy – Coleman, Wilbur J
Macroeconomics, Abel, Bernanke, Croushore, 9 ed
– *Sign up on VitalSource to receive free access

MARKETNG 555Q (MQM) Pricing – Amaldoss, Wilfred
Strategy and Tactics of Pricing
, Nagle, 6 ed
Read ebook
– *Sign up on VitalSource to receive free access

MARKETNG 807 Marketing Strategy – Balasubramanian, Sridhar
Strategy from the Outside In: Profiting from Customer Value, Day, Moorman, 2010 ed
Sign up for free Redshelf account and read ebook
Buy/rent on Chegg

MARKETNG 808 Strategy and Tactics of Pricing – Amaldoss, Wilfred
Strategy and Tactics of Pricing
, Nagle, 6 ed
– *Sign up on VitalSource to receive free access

STRATEGY 559Q (MQM) People Analytics – Clark, William; O’Driscoll, Anthony
People Analytics in the Era of Big Data, Isson, Harriott, 2016 ed
Read ebook

STRATEGY 841 Strategy Implementation – Bamford, Chuck
The Strategy Mindset 2.0, Bamford, 2019 ed
Buy/rent on Amazon

Sun Tzu: Art of War, Sawyer, 1994 ed
Read ebook
Read ebook (original edition)
Read ebook (original edition)

What happens with my library items?

March 16th, 2020

We understand that these are very unique circumstances and Ford Library is supporting our students in these trying times. See the FAQ below.

If you have other questions not covered here, please email us: ford-library-circulation@fuqua.duke.edu

What about my items that are due/overdue/coming due?
All due dates are being extended to 05/07/20, with more renewals an option depending on circumstances at that time.

What about my late fines?
All fines from this time period are being waived.

My item won’t allow me to renew it?
We will be removing the limitations for renewals of Ford items. In the meantime, if you receive a notice and can’t renew online, reply to the message and we will take care of it for you.

I need a reserve textbook/e-textbook for my class. How do I find them online?
Follow this link, where our library staff have compiled links to finding e-versions of your textbooks.

I’m bored and need something fun to read. What do I do?
Watch our awesome Reference librarian, Jane Day, show you around our fun resources, from video streaming, to WSJ & Barron’s online, to OverDrive. Watch her recorded Zoom session here.

If you are looking for more casual reads and have a physical address in Durham County, you can sign up for a temporary library card at Durham County Public Library and browse their huge collection of fiction & nonfiction. Sign up for a public library card here.

Any other questions?
Contact us directly. Don’t worry, we will work with you.

Ford Library Access During COVID-19 Precautions

March 12th, 2020

Effective end of day Friday 3/13, the Ford Library staff will be CLOSED to walk-in patrons; but we will provide library collections and services on a virtual model.

Our Reference Librarians Team are using email and chat ( both accessible here: https://library.fuqua.duke.edu/about/askus.htm )  to help students and faculty with research. 

Our Data Services Team (library-data-requests@fuqua.duke.edu) will continue to assist faculty with data purchases.

If you have questions about items you have checked out or other Circulation-related matters, get some information here: https://sites.fuqua.duke.edu/fordlibrary/2020/03/16/what-happens-with-my-library-items/

If you need a textbook for your class, find out how to get an e-version here: https://sites.fuqua.duke.edu/fordlibrary/2020/03/19/e-reserves-list-spring-term-ii-2020/

Fuqua Teaching Faculty: If you need ANYTHING for next week, help us help you.  Let us know now by responding to this blog post.

For further information about Ford Library collections and services, visit our website: https://library.fuqua.duke.edu Sign up for our newsletter to get weekly updates: https://library.fuqua.duke.edu/about/newsletter.htm

New Movies for March

March 12th, 2020

Here are the latest titles in our DVD collection:

A Beautiful Day in the Neighborhood
Color Out of Space
Ford v Ferrari
Frankie
Frozen II
The Good Liar
Jojo Rabbit
Knives Out
Last Christmas
Midway
21 Bridges
The Twilight Zone, season 1 (2019)
Waves
Wild Nights With Emily

You may browse the entire DVD collection via the library catalog.

New Movies for November

November 18th, 2019

Here are the latest additions to our DVD collection:

American Woman
The Art of Self-Defense
Haunt
The Haunting of Hill House, season 1
The Lion King
Luce
Midsommar
Satanic Panic
Toy Story 4
The Wedding Guest
Angel of Mine
Door in the Woods
Them That Follow

Food for Fines Event

November 14th, 2019

Ford Library, in conjunction with Duke Libraries and the Food Bank of Central and Eastern North Carolina, is collecting non-perishable food and household items in exchange for fine waivers.

Donations will accepted from Friday, November 15 – Sunday, December 15.

Drop donations at any of the Duke Libraries, except Law.

Fine waives will be offered for donations of food items, hygiene items, and select paper products. 1 item donated =$1 in fines waived.

Food Drive Most Needed Items:

  • Canned fruits and veggies
  • Canned meat
  • Canned beans and soup
  • Cereal
  • Whole grain pasta and rice
  • Peanut butter
  • Hygiene items
  • Household items

Pop top cans and microwaveable cups preferred. Low sodium, low trans fat, sugar free, no glass.

New Movies for September

September 26th, 2019
Ma (with Octavia Spencer)

Avengers: Endgame
Booksmart
Brightburn
A Dog’s Journey
Finding Steve McQueen
Godzilla, King of the Monsters
The Hustle
The Last Black Man in San Francisco
Ma
Mary Magdalene
Plus One
Rocketman
The Secret Life of Pets 2
Tolkien
The Tomorrow Man

You may browse the entire DVD collection via the library catalog.

New Movies for August

August 19th, 2019

Here are the latest additions to our DVD collection:

Alita : Battle Angel
Dumbo
Family
Fast Color
Hellboy
The Intruder
Little
Long Shot
Missing Link
Pet Sematary
Rock, Paper, Scissors
Shazam!
UglyDolls
We Have Always Lived in the Castle

You may browse the entire DVD collection via the library catalog.