Ford Library

Update 4:45pm, 12/19/11 – Resolved! With thanks to the Fuqua School web server gurus. You can now use Google Chrome v16 + to access web pages in the secure areas of the Ford Library web site.

The latest versions of Google Chrome (version 16.x or higher) will not allow users to view web pages in the secure areas of the Ford Library web site.

This error affects access to e-reserves and some database linking and information pages.

Here’s the text of the error as it will appear in your Chrome browser window:

Duplicate headers received from server

The response from the server contained duplicate headers. This problem is generally the result of a misconfigured website or proxy. Only the website or proxy administrator can fix this issue.

Error 350 (net::ERR_RESPONSE_HEADERS_MULTIPLE_LOCATION): Multiple Location headers received. This is disallowed to protect against HTTP response splitting attacks.

We are investigating ways to adjust our web site configuration, and awaiting feedback from Google. In the interim, we recommend that you use the Firefox or MS Internet Explorer browsers to access the secure web pages on our Library site.

You may also roll back to Version 15 of Google Chrome which is compatible with our secure pages. If you choose to do this, you’ll need to manually uninstall your later version of Google Chrome, and then re-install Version 15 from this link.

We’ll update this post when either we (or Google) has resolved this error.

This entry was posted by Carlton Brown on Monday, December 19th, 2011 at 2:58 pm and is filed under Library Tech Support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.