Archive for the ‘Library Tech Support’ Category

Database News: Hoover’s Online Replaced

Wednesday, April 2nd, 2014

The state-wide library consortium (NCLIVE) that provided Duke University Libraries’ access to Hoover’s Online has replaced Hoover’s Online with a new product, Mergent Intellect. The announcement below is taken from the NCLIVE web site.

Mergent Intellect is a business intelligence application that provides access to private and public U.S and international business data, industry news, facts and figures, executive contact information, and industry profiles. Intellect is powered by the same Dun & Bradstreet data found in Hoover’s, and will include content from D&B’s First Research market reports. Intellect allows users to build lists of up to 250 records for export or print, and also includes a residential record search with list building capabilities not currently offered within the Hoover’s product.

You can access Mergent Intellect from the “M” tab on our database list now, or from the library catalog after 12 noon on 4/3/14.

Please contact us at if you have questions or concerns.

Possible Database Downtime

Friday, March 28th, 2014

Business Source Complete & other EBSCO databases may be offline during vendor maintenance 9PM-11PM EDT on Friday, March 28.

From the EBSCO web site:

On Friday, 28 March 2014 your EBSCOhost databases and services may be intermittently unavailable while we perform network upgrades. The service window is scheduled to begin at 9:00 PM EDT (-04:00 GMT). You may experience intermittent access to EBSCOhost products and services for the duration of the service window, which is scheduled to end at 11:00 PM EDT (-4:00 GMT).

Please let us know and check the EBSCOhost Support Alerts site for more details if you experience downtime beyond the service window.

E-Resource Access Disruption

Friday, February 21st, 2014

computer_repairUPDATED – 5:08PM 02-21-14: Access restored !!

The Duke University Libraries Proxy server, which manages access to most Library online resources, is currently experiencing technical difficulties that are under investigation by Duke OIT.

As a result you may be unable to access some Library databases, e-journals, or articles linked in Sakai course sites.

Please check our Library Twitter feed ( for updates on when this issue will be resolved.

Our apologies for any inconvenience this has caused you.

Waiting for an Interlibrary Loan?

Friday, February 21st, 2014

missingIf you’ve placed an interlibrary loan request at the Ford Library web site for a book or article within the last 2 days, and your need is especially urgent; you may want to re-send that request to us via email at

The third party-provided “back end” of Duke Libraries Interlibrary Loan system is experiencing technical issues, so library staff cannot currently access any requests you may have placed in the last 2 days.

To view any requests you’ve placed, follow this link: . Once you’ve logged in with your Duke Net ID and password, you can copy and paste your outstanding requests, and send them to us at the email address above.

Our apologies for any inconvenience this may have caused you!

IT Advisory: Internet Explorer 10 & Windows 8

Friday, June 14th, 2013

msie 10 logoAccording to reports we’ve received from Library users, some of Ford Library’s business databases may not perform as expected, or may be unusable when accessed with Microsoft’s Internet Explorer browser (Version 10).

Most performance issues have been reported by researchers using IE 10 on Windows 8 tablets.  It is unlikely that many of our specialized business database providers (e.g. Thomson Reuters) will re-design their sites and web applications to function in the Windows 8 environment.

Library IT staff are currently testing Internet Explorer 10 in Windows 7, and will report any issues to the affected database providers.

We recommend that database users who prefer MS Internet Explorer for their research roll back to Version 9 in Windows 7 if they experience significant problems with a database site. If you discover that a particular product is not performing correctly in MSIE 10, please let us know! Site Maintenance

Friday, May 24th, 2013

Frost & Sullivan will be moving to a new web site host; and will experience significant down time over the Memorial Day weekend (May 25 – May 27).

Here is the text of their email to local client administrators.

To provide better service to our customers and users of, we have decided to relocate our website hosting, planned for this weekend, May 25th – 27th. No action is required on your part.

Please note that will be unavailable for the entire weekend, starting early Saturday morning through Monday morning, May 27th.

We apologize in advance for any inconvenience caused during this move but hope this will provide better service for all of our users.

The A to Z of Accessing Your Library Account

Tuesday, October 16th, 2012

A new portal entitled “MY DUKE” was recently deployed for accessing Duke University online services. You may have used it to check your Flex account or ePrint balance. Unfortunately, the library account information provided here is not necessarily up-to-date or accurate. While the kinks in the “MY DUKE” system are worked out, please be sure to always rely on your “My Library Account” available through the Duke Libraries website for current account information.

Want to renew a book? Find out if you owe fines? Or, check the due date of an item you have on loan? Look no further than your “My Library Account.” It’s one-stop shopping for all your library circulation needs. Have questions? Contact us.


Fuqua Alumni: Update Your Lifetime Email Address!

Friday, June 22nd, 2012

cover image courtesy

A properly configured Fuqua Lifetime Email Address (LEA) is crucial to your continued access to library resources for Fuqua Alumni.

If you haven’t yet updated your Fuqua LEA, it will continue to forward email to your Duke student email account, which will expire approximately 9 months after graduation. This means that any database account information we send to your Fuqua LEA will “bounce” and not be delivered. Without a valid forwarding address for your Fuqua LEA, you won’t be able to successfully register for access to Library databases for Fuqua Alumni.

To update your Fuqua LEA, visit the Fuqua Alumni web site, and click the light gray “My Profile” link on the left. After logging in, you can update or change the target email for Fuqua LEA. More information on the Fuqua LEA is available on the Fuqua IT Support web site.

Don’t miss out on access to online Library resources for Fuqua Alumni. Update your Fuqua LEA today!

Offline for Maintenance

Friday, March 16th, 2012

The Ford Library Blog will be offline for scheduled maintenance of our blog software on Saturday, March 17, 2012 from 2:00AM until 10:00AM.

Thanks for your patience during this upgrade maintenance.

Google Chrome Issues

Monday, December 19th, 2011

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Update 4:45pm, 12/19/11 – Resolved! With thanks to the Fuqua School web server gurus. You can now use Google Chrome v16 + to access web pages in the secure areas of the Ford Library web site.

The latest versions of Google Chrome (version 16.x or higher) will not allow users to view web pages in the secure areas of the Ford Library web site.

This error affects access to e-reserves and some database linking and information pages.

Here’s the text of the error as it will appear in your Chrome browser window:

Duplicate headers received from server

The response from the server contained duplicate headers. This problem is generally the result of a misconfigured website or proxy. Only the website or proxy administrator can fix this issue.

Error 350 (net::ERR_RESPONSE_HEADERS_MULTIPLE_LOCATION): Multiple Location headers received. This is disallowed to protect against HTTP response splitting attacks.

We are investigating ways to adjust our web site configuration, and awaiting feedback from Google. In the interim, we recommend that you use the Firefox or MS Internet Explorer browsers to access the secure web pages on our Library site.

You may also roll back to Version 15 of Google Chrome which is compatible with our secure pages. If you choose to do this, you’ll need to manually uninstall your later version of Google Chrome, and then re-install Version 15 from this link.

We’ll update this post when either we (or Google) has resolved this error.