Archive for the ‘Library Tech Support’ Category

Fuqua Alumni: Update Your Lifetime Email Address!

Friday, June 22nd, 2012

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A properly configured Fuqua Lifetime Email Address (LEA) is crucial to your continued access to library resources for Fuqua Alumni.

If you haven’t yet updated your Fuqua LEA, it will continue to forward email to your Duke student email account, which will expire approximately 9 months after graduation. This means that any database account information we send to your Fuqua LEA will “bounce” and not be delivered. Without a valid forwarding address for your Fuqua LEA, you won’t be able to successfully register for access to Library databases for Fuqua Alumni.

To update your Fuqua LEA, visit the Fuqua Alumni web site, and click the light gray “My Profile” link on the left. After logging in, you can update or change the target email for Fuqua LEA. More information on the Fuqua LEA is available on the Fuqua IT Support web site.

Don’t miss out on access to online Library resources for Fuqua Alumni. Update your Fuqua LEA today!

Offline for Maintenance

Friday, March 16th, 2012

The Ford Library Blog will be offline for scheduled maintenance of our blog software on Saturday, March 17, 2012 from 2:00AM until 10:00AM.

Thanks for your patience during this upgrade maintenance.

Google Chrome Issues

Monday, December 19th, 2011

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Update 4:45pm, 12/19/11 – Resolved! With thanks to the Fuqua School web server gurus. You can now use Google Chrome v16 + to access web pages in the secure areas of the Ford Library web site.

The latest versions of Google Chrome (version 16.x or higher) will not allow users to view web pages in the secure areas of the Ford Library web site.

This error affects access to e-reserves and some database linking and information pages.

Here’s the text of the error as it will appear in your Chrome browser window:

Duplicate headers received from server

The response from the server contained duplicate headers. This problem is generally the result of a misconfigured website or proxy. Only the website or proxy administrator can fix this issue.

Error 350 (net::ERR_RESPONSE_HEADERS_MULTIPLE_LOCATION): Multiple Location headers received. This is disallowed to protect against HTTP response splitting attacks.

We are investigating ways to adjust our web site configuration, and awaiting feedback from Google. In the interim, we recommend that you use the Firefox or MS Internet Explorer browsers to access the secure web pages on our Library site.

You may also roll back to Version 15 of Google Chrome which is compatible with our secure pages. If you choose to do this, you’ll need to manually uninstall your later version of Google Chrome, and then re-install Version 15 from this link.

We’ll update this post when either we (or Google) has resolved this error.

E-Resource Maintenance This Weekend

Friday, November 4th, 2011

broken links?

From November 5 – 6, 2011, a number of library e-resource providers will be conducting system maintenance. Their services and sites may be unavailable, or only intermittently available, during the times below.

Provider: Wiley Online Library
Maintenance Window: (11/5) 6am – 8am
Products Affected: Intermittent availability of e-journals via the  Wiley Online Library web site.

Provider: ProQuest
Maintenance Window: (11/5) 10pm – (11/6) 10am
Products Affected: ABI/INFORM and all PQ platform databases

Provider: Frost & Sullivan
Maintenance Window: (11/6) 10am – 1pm
Products Affected: Intermittent availability of the web site.

If any of the above sites remain offline more than 2 hours beyond their scheduled maintenance windows, please email us at

Systems Maintenance Notice

Friday, August 19th, 2011

where's that wire!

The following Library systems or databases will be off-line for maintenance at the times indicated below.

Ford Library’s Searchable FAQ (hosted by the University of Pennsylvania) will be unavailable from 5pm today (Friday, August 19), until 10am, Saturday, August 20, due to major electrical maintenance at Penn Libraries.

The Library Catalog will undergo maintenance tonight (Friday, August 19) from 7:00-9:00 p.m. During this time, users will not have access to their library accounts, or the requesting and renewing functionality. Search functionality will be available at

ABI/INFORM Complete & other ProQuest databases will be offline for maintenance & unavailable for 12 hours from 10pm Saturday, August 20 until 10am on Sunday, August 21.

Thanks for your patience and understanding during these maintenance operations; and please email us at if any of the above systems remain unavailable after the maintenance interval has passed.

Hoover’s Online Pro is Offline

Tuesday, February 15th, 2011

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UPDATED (2/16/11):  Hoover’s Online Pro access has been restored!

The Hoover’s Online Pro database link is erroneously landing Duke users on a login page instead of connecting automatically to the Hoover’s site.

We have contacted Hoovers (D&B) and they are working on the access issue. In the interim, we recommend that Duke users select an alternative resource for company and industry information. OneSource, ThomsonONE, and S&P NetAdvantage are excellent options to try.

Our apologies for the delayed access to Hoover’s and thanks for your patience while we work with the vendor to resolve the issue.

Web Site Service Outages at Ford Library

Friday, December 17th, 2010

The Qualtrics Web Survey software that Ford Library uses to manage some Library services and database subscriptions will be offline for system maintenance all day on Monday, December 20th.

Consequently, the following services will be unavailable on Monday, December 20th:

  • Capital IQ account requests
  • Vault Alumni account requests
  • BoardEx account requests
  • Professional School Libraries Staff Email List registration
  • Ford Library Suggestion box

We apologize for any inconvenience this necessary down time may cause you; and hope to have the maintenance concluded by Tuesday, December 21.

New Database – Datamonitor 360

Monday, November 29th, 2010

new database, datamonitor 360

Our Business Insights and MarketLine databases have been merged into a new product, Datamonitor 360. Business Insights is no longer available as a standalone product, and MarketLine will no longer be available as a standalone database after December 31, 2010.

Datamonitor 360 contains full text market research reports focusing on companies and broad industry sectors: consumer goods, energy, finance, health care, and technology. Market analysis and forecasting looks at major issues and threats for each sector with analytical commentary and data.

If you have any questions about Datamonitor 360 or MarketLine, please feel free to contact us.

Limited E-Journal Access: August 7-8

Friday, August 6th, 2010

Due to site upgrades and maintenance, the following e-journals may not (or will not) be available from their publisher web sites from 4am EST Saturday, August 7, until 12 noon EST, Sunday.

Wiley Interscience Titles .

  • Accounting Perspectives
  • Business & Society Review
  • Canadian Journal Of Economics
  • Contemporary Accounting Research
  • Decision Sciences
  • Decision Sciences Journal Of Innovative Education
  • Econometrica
  • Entrepreneurship Theory And Practice
  • Journal Of Accounting Research
  • Journal Of Applied Corporate Finance
  • Journal Of Business Finance & Accounting
  • Journal Of Economics & Management Strategy
  • Journal Of Finance
  • Journal Of Financial Research
  • Journal Of Management Studies
  • Journal Of Small Business Management
  • Personnel Psychology
  • Production & Operations Management
  • Review Of Economic Studies



All Wiley titles, (including those above) will be unavailable from the Wiley Interscience web site from 4am EST Saturday, August 7, until 12 noon EST, Sunday. Please note that access to older issues of these titles may be available from other providers. Follow the links to the titles from our e-journal page to check availability. (more…)

ProQuest Databases Off-line For Maintenance

Friday, July 9th, 2010

ProQuest logo

All ProQuest databases (including ABI-INFORM Complete) will be temporarily unavailable this weekend while the vendor performs necessary system maintenance.

This 8 hour maintenance outage will take place from Saturday, Saturday, July 10, 2010, at 10:00PM EST to Sunday, July 11, 2010 at 6:00AM EST.

Fuqua & Duke users may select alternative databases for article searches during the maintenance window by visiting our Databases By Subject page.

Thanks for your patience during this essential maintenance.