Posts Tagged ‘Library Tech Support’

Trouble Connecting to Databases?

Tuesday, March 31st, 2020

If you’re having trouble getting access to Capital IQ or PitchBook (in particular) or to a Library-provided database in general; this blog post contains a proven fix for most issues.

Since Duke & Fuqua shifted to online classes, the heavier use of different online resource sites increases the chances that your authentication browser cookies become “corrupted” or invalid over time — particularly if you forget to logout from a site when you’re done.

Clearing Your Browser Cache and Cookies “For All Time”

In most browsers, pressing Shift+Ctrl+Del will bring up a dialog box to “Clear All History”. The title and appearance of the dialog may vary depending on your browser, but the options should be the same.

Make sure the time range is set to “Everything” or “For All Time” . At a minimum, tick the boxes for Active Logins, Cookies, and Cache. Then click “Clear Now”.

Now close (exit) your browser entirely. Don’t just close the tab. Shut down the browser and re-start it. Now you’re ready to return to the Library database site, and re-try your access.

What If That Doesn’t Help? Are you using VPN?

PitchBook and S&P Capital IQ both require an active VPN session as well as registered accounts on those sites. Fuqua users may have forgotten to select the Fuqua School of Business VPN option when connecting.

Try the following:

1)   Disconnect from your current VPN session, and exit the software.

2)   Clear your web browser’s cache and cookies completely (i.e. for all time), and then close/exit your browser completely (see above).

3)   Re-start your VPN software and enter in the 1st pop-up. box.

4)   In the next dialog box, Fuqua users should choose Fuqua School of Business as your Group (see below):

Other Duke users not affiliated with Fuqua should pick the VPN option most appropriate to their affiliation.

Then click connect to connect to a VPN session.

5) Now re-start your browser, and re-try your connection to the desired database (PitchBook or Capital IQ).

Final (and crucial!) Pro Tip

Always use the connection link to a database from a Library web site — never from a bookmark, or a Google link.

Ford Library A-Z Database List –
Duke Libraries Database Finder –

The above links can be used by any Duke-affiliated person to find databases.

Still Can’t Connect?

Email us screenshots of any error messages, and provide as much detail as you can, and we’ll do our best to help!

WRDS Web Site Maintenance

Monday, September 28th, 2009

The WRDS web site will be unavailable during scheduled maintenance from 12:00 noon – 8:00pm EST on Tuesday, September 29, 2009.

However, access should continue for for faculty and PhD users accessing WRDS through UNIX and PC SAS Connect. Interactive queries during this period should also continue to run unaffected.

We apologize for any inconvenience caused by this peak use time outage. The services of a non-WRDS IT contractor, who was available only during business hours, were required to complete the upgrade.

View a list of the affected databases.

If you experience difficulty connecting to the WRDS web site after 8pm tomorrow, please send an email to

ProQuest Databases Offline For Maintenance

Friday, September 25th, 2009


All ProQuest databases (including ABI-INFORM Complete) will be temporarily unavailable this weekend while the vendor performs necessary system maintenance.

This maintenance outage will take place from Saturday, September 26, 2009, at 11:00pm EST to Sunday, September 27, 2009 at 10:00am EST.

Fuqua & Duke users may select alternative databases for article searches during the maintenance window by visiting our Databases By Subject page.

Thanks for your patience during this essential maintenance.

Get Article Full Text Faster!

Friday, July 24th, 2009

link direct to articles

Duke University Libraries is running a pilot of a new feature in Article Search. When you use Article Search from our home page, clicking the GetIt@Duke button in the results list should take you directly to the full text.

This pilot program is intended to test a new feature of our article linking software that will reduce the number of clicks you have to make to actually view the text of a desired article. Once Article Search has created a results list, clicking the GetIt@Duke button at the bottom of an article citation should take you to the actual article.

A sample search result is HERE.

Since this is a pilot project, this feature may not work perfectly. Please help us improve the new feature, and determine if it’s worth long-term deployment by contacting us when it doesn’t work the way you expect it to.

Thanks for sharing your feedback with us!

E-Journal Access Alert

Friday, July 17th, 2009

Access to all online journals provided by Wiley Interscience will be temporarily unavailable during the following dates and times while systems maintenance is performed:

Saturday, 18th July from 5am to 7am EST.
Monday 20th July from 4am to 5am EST.

Some of the electronic journals that will be unavailable from Wiley Interscience during the above times are:

  • Current Directions in Psychological Science
  • Human Resource Management
  • Journal of Applied Econometrics
  • Journal of Behavioral Decision Making
  • Journal of Futures Markets
  • Journal of Multi-Criteria Decision Analysis
  • Psychological Science in the Public Interest
  • Psychology & Marketing
  • Strategic Management Journal
  • System Dynamics Review
  • Systems Research and Behavioral Science
  • and all other Wiley Interscience e-journals …

Please note that electronic full text from these titles and other Wiley Interscience titles, may be available from other sources.

Welcome Incoming Students!

Monday, July 13th, 2009

onward and upward

The Ford Library welcomes you to Fuqua! We can help you reach your peak performance at Fuqua by connecting you with key information resources.

We’ve prepared a special web page to answer some questions we’ve received from incoming students regarding access to the Library’s print collection and online databases.

Topics covered include:

  • Book & DVD Check-out for new students
  • Activating your Fuqua Network and VPN access
  • Accessing Databases from on- and off-campus

Please feel free to contact us if you have any other questions about the Library.

Congratulations, and the best of luck as you begin your MBA!

Outlook 2007 Books

Wednesday, July 1st, 2009

Does the conversion to Outlook 2007/Exchange Server have you down or struggling with your email, contacts, calendar, etc.?   Then check out one of these new Outlook 2007 books available from the Ford Library (click on the link to check availability or place a hold):

ProQuest Databases Temporarily Unavailable

Friday, June 26th, 2009


All ProQuest databases (including ABI-INFORM Complete) will be temporarily unavailable this weekend while the vendor performs necessary system maintenance.

This twelve (12) hour maintenance window will take place from Saturday, June 27, 2009, at 10:00pm Eastern Standard Time to Sunday, June 28, 2009 at 10:00am Eastern Standard Time.

Fuqua & Duke users may select alternative databases for article searches during the maintenance window by visiting our Databases By Subject page.

Thanks for your patience during this essential maintenance.

Problems renewing items online due to approaching graduation

Thursday, April 23rd, 2009

Having problems renewing your items from your online library account because you are graduating? Please call the Ford Library (660-7875) or email the Ford Library Circulation Manager and we can renew them for you.

Reuters Research On Demand Expires

Thursday, April 16th, 2009

reuters research on demand

Thomson-Reuters has decided to discontinue access to Reuters Research on Demand for its university customers.

As a result, Duke University users will no longer have access to Reuters Research on Demand after our current subscription expires on April 30, 2009.

If you need to find analyst’s reports for companies or industries, please use Onesource or Thomson One Banker.

For further information, or assistance retrieving analyst research reports from these alternative databases, please contact the Ford Library Reference Staff.