Archive for the ‘Library Tech Support’ Category

Thomson ONE “Retirement”

Friday, January 21st, 2022

The Thomson ONE database from Refinitiv (formerly Thomson-Reuters) will be permanently retired and go offline in early February. Projected retirement is January 31, but there may be a brief continuation for a few days in February.

Thomson ONE will be replaced by Refinitiv Workspace which will deliver much of the same content that is available in Thomson ONE. Until Refinitiv Workspace is available, users may use the following products as effective substitutes for data in Thomson ONE.

If the above databases don’t contain the data you formerly found in Thomson ONE, please contact our reference librarians and we’ll connect you with other alternatives.

PDF Download Issues At Journal Sites

Wednesday, November 17th, 2021

Two of our online journal publishers (Wiley, Taylor & Francis) have outsourced their DDoS protection to a 3rd party service (Cloudflare) and this is causing users who attempt to download PDFs of articles from these journals after following proxied links from a library web site to see an error message like the one below.

If you are on Duke’s campus, you can use the links below to access articles in journals from these publishers. If you are off-campus, please enable a Library Resources or Fuqua School of Business VPN session before following the links below to the publisher web sites.

Support tickets have been opened with the publishers and they are working to resolve the issue.

Please feel free to email us if you need assistance retrieving an article due to this issue.

E-Journal System Maintenance

Friday, September 24th, 2021

From 7AM to 11PM on Saturday, September 25, a system used by Duke Libraries to provide access to online journals will be unavailable.

Links to journals via the Online Journals Title Search tool, and many (but not all) links from Ford Library’s Select Business E-Journals page will be unavailable while our system vendor performs necessary maintenance.

Need Online Journal Access During the Maintenance Window?

Online journal access via publisher web sites, and via article search databases will be unaffected by this maintenance. You may search these sites and databases directly for journal articles by using the links below:

Journal Publishers

Article Databases*

*The “GetIt@Duke” button within the databases above is part of the system undergoing maintenance and those buttons will not function properly during the maintenance window. If article full-text (as HTML or PDF) is not directly available within the databases, you may need to search for access via the publisher site.

Thanks for your patience while our vendor-partner performs this necessary maintenance.

Director’s Blog – August 2021

Tuesday, August 10th, 2021

This month’s Director’s blog shares Tips for Tech Success in Ford Library. When new students come to Fuqua, mastering basic technology tasks such as connecting to Fuqua networks, printing in the Library, and others can be a little overwhelming! We hope these tips will help.

Tech success starts with synchronizing Your Duke Net ID password.

  • Use your laptop or our stacks computer and browse to https://oit.duke.edu/selfservice, and login with your Duke Net ID (e.g. jdoe123) and password.
  • At the right of the Self Service home page, in the NET ID section, click on “+ Change your password”.
  • Enter your current password, and then create a new password that meets these guidelines in the appropriate boxes, and click “Submit”.

Why do I have to do this? – Your brand new Duke Net ID password allows you to login to computers on the Duke WIN network domain, but not computers on the FUQUA domain. Once you create and submit the new password, it will be “synced” across all Duke network domains in about 5 minutes, allowing you to login to any public computer at Fuqua.

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Trouble Connecting to Databases?

Tuesday, March 31st, 2020

If you’re having trouble getting access to Capital IQ or PitchBook (in particular) or to a Library-provided database in general; this blog post contains a proven fix for most issues.

Since Duke & Fuqua shifted to online classes, the heavier use of different online resource sites increases the chances that your authentication browser cookies become “corrupted” or invalid over time — particularly if you forget to logout from a site when you’re done.

Clearing Your Browser Cache and Cookies “For All Time”

In most browsers, pressing Shift+Ctrl+Del will bring up a dialog box to “Clear All History”. The title and appearance of the dialog may vary depending on your browser, but the options should be the same.

Make sure the time range is set to “Everything” or “For All Time” . At a minimum, tick the boxes for Active Logins, Cookies, and Cache. Then click “Clear Now”.

Now close (exit) your browser entirely. Don’t just close the tab. Shut down the browser and re-start it. Now you’re ready to return to the Library database site, and re-try your access.

What If That Doesn’t Help? Are you using VPN?

PitchBook and S&P Capital IQ both require an active VPN session as well as registered accounts on those sites. Fuqua users may have forgotten to select the Fuqua School of Business VPN option when connecting.

Try the following:

1)   Disconnect from your current VPN session, and exit the software.

2)   Clear your web browser’s cache and cookies completely (i.e. for all time), and then close/exit your browser completely (see above).

3)   Re-start your VPN software and enter vpn.duke.edu in the 1st pop-up. box.

4)   In the next dialog box, Fuqua users should choose Fuqua School of Business as your Group (see below):

Other Duke users not affiliated with Fuqua should pick the VPN option most appropriate to their affiliation.

Then click connect to connect to a VPN session.

5) Now re-start your browser, and re-try your connection to the desired database (PitchBook or Capital IQ).

Final (and crucial!) Pro Tip

Always use the connection link to a database from a Library web site — never from a bookmark, or a Google link.

Ford Library A-Z Database List – https://library.fuqua.duke.edu/databases/index.php
Duke Libraries Database Finder – https://guides.library.duke.edu/az.php

The above links can be used by any Duke-affiliated person to find databases.

Still Can’t Connect?

Email us screenshots of any error messages, and provide as much detail as you can, and we’ll do our best to help!

Library Web Site Emergency Maintenance

Wednesday, April 9th, 2014

Ford Library’s web site will be going offline now (for 15-20 mins.) for emergency maintenance. Sorry for the short notice & inconvenience.

Library Catalog Maintenance, April 5-6

Friday, April 4th, 2014

Duke University Libraries IT staff will be conducting scheduled maintenance of the Library Online Catalog on Saturday and Sunday (April 5-6).

On Saturday (April 5), users will not be able to place hold requests, renew items online, or otherwise login to access their library accounts from 6:00 AM to 7:00 AM. Searching of the catalog should not be affected.

On Sunday (April 6), catalog searches will be unavailable from 8:15 AM to 9:30 AM.

Thanks for your patience during this scheduled maintenance.

Database News: Hoover’s Online Replaced

Wednesday, April 2nd, 2014

The state-wide library consortium (NCLIVE) that provided Duke University Libraries’ access to Hoover’s Online has replaced Hoover’s Online with a new product, Mergent Intellect. The announcement below is taken from the NCLIVE web site.

Mergent Intellect is a business intelligence application that provides access to private and public U.S and international business data, industry news, facts and figures, executive contact information, and industry profiles. Intellect is powered by the same Dun & Bradstreet data found in Hoover’s, and will include content from D&B’s First Research market reports. Intellect allows users to build lists of up to 250 records for export or print, and also includes a residential record search with list building capabilities not currently offered within the Hoover’s product.

You can access Mergent Intellect from the “M” tab on our database list now, or from the library catalog after 12 noon on 4/3/14.

Please contact us at reference-librarians@fuqua.duke.edu if you have questions or concerns.

Possible Database Downtime

Friday, March 28th, 2014

Business Source Complete & other EBSCO databases may be offline during vendor maintenance 9PM-11PM EDT on Friday, March 28.

From the EBSCO web site:

On Friday, 28 March 2014 your EBSCOhost databases and services may be intermittently unavailable while we perform network upgrades. The service window is scheduled to begin at 9:00 PM EDT (-04:00 GMT). You may experience intermittent access to EBSCOhost products and services for the duration of the service window, which is scheduled to end at 11:00 PM EDT (-4:00 GMT).

Please let us know and check the EBSCOhost Support Alerts site for more details if you experience downtime beyond the service window.

E-Resource Access Disruption

Friday, February 21st, 2014

computer_repairUPDATED – 5:08PM 02-21-14: Access restored !!

The Duke University Libraries Proxy server, which manages access to most Library online resources, is currently experiencing technical difficulties that are under investigation by Duke OIT.

As a result you may be unable to access some Library databases, e-journals, or articles linked in Sakai course sites.

Please check our Library Twitter feed (http://twitter.com/fordlibraryweb) for updates on when this issue will be resolved.

Our apologies for any inconvenience this has caused you.