Project
Customer Experience Maturity Model
Summary: Developed a Customer Experience (CX) Maturity Model for Oracle to help its sales team assess clients’ CX capabilities, identify gaps, and position Oracle’s Digital Business Experience solution to enhance customer experience.
Categories:
Strategy
Client
Location: Boston, MA
Industry:
Technology and IT
Type:
For-Profit
Details
Year:
2024-2025
Program:
MMS
Center:
Strategy